Helping Global Leading Swiss Luxury Retailer Transform from ERP Migration to Master Data Management Excellence

Industry

Retail

Challenge

During the initial assessment, the Global Leading Swiss Luxury Retailer faced a critical issue: the poor quality of product master data across the organization. Inaccuracies, duplicates, and inconsistent data were hindering business operations and decision-making. The lack of data governance, homogenous processes, and transparency further exacerbated the challenges.

Results

The implementation of CluedIn, combined with a comprehensive data governance strategy, led to significant improvements in data quality, consistency, and efficiency at the Luxury Retailer. The company successfully migrated to Microsoft Dynamics 365, ensuring business continuity and setting the foundation for future growth.

Key Product

CluedIn MDM and Data Quality - PaaS

40%

Data Accuracy Improvement

95%

Data Completeness

50%

Enhanced Data Consistency

30%

Increase to Data Timeliness

CluedIn has revolutionized our data management practices, providing us with the tools needed to maintain accurate and reliable information.

Project Team

Luxury Retailer

About the Luxury Retailer

The Retailer is a Swiss luxury watch retailer offering an exclusive range of watch and jewellery brands, including its own watch brand. With over 2,400 employees, it has a strong presence in several locations across Europe, including Switzerland, Germany, and the UK, and also operates well-established stores in the USA. One of its key strengths is its ability to cater to the tourism market in Switzerland and Europe.

The Challenge

The prominent Swiss luxury watch retailer, was embarking on a significant transformation by migrating from its legacy ERP systems to Microsoft Dynamics 365. The primary objectives were to streamline processes, improve efficiency, and enhance data management. However, the company faced a critical issue: the poor quality of product master data across the organization. Inaccuracies, duplicates, and inconsistent data were severely hampering business operations and decision-making. Additionally, the lack of a data governance practice, homogenous processes, and transparency further complicated the digitalization efforts.

The Solution

Recognizing the urgency of the ERP migration, the retailer initiated a two-pronged approach to address its data challenges. First, the IT team embarked on a manual data cleansing process, collaborating closely with SQL scripts to ensure smooth data migration from the legacy system to Dynamics 365. This step was vital for maintaining business continuity during the transition. Simultaneously, the retailer initiated a comprehensive project to cleanse and enrich the product master data. This extended effort involved active participation from both IT and business stakeholders. The chosen tool for this endeavor was CluedIn master data management (MDM) platform to revolutionize data management practices.

The Results

The implementation of CluedIn, coupled with a comprehensive data governance strategy, aims to lead to remarkable improvements at the luxury retailer. Data accuracy improvements of 40%, data completeness ambitions of 95%, data consistency enhancement of 50%, and data timeliness increased by 30%.

These significant ambitions will underscore the success of the project. The company will successfully migrate to Microsoft Dynamics 365, ensuring business continuity and setting a robust foundation for future growth. The luxury retailer is now enjoying streamlined processes, improved efficiency, and enhanced data management practices, positioning them well for continued success in the watch retail market.